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Our Terms, Your Account Rights

These legal terms govern how your dewi900 account operates — from how we handle your data to how account access is granted where local law permits. We keep the language plain so you know exactly where you stand.

Account TermsData & PrivacyCookie PolicyJurisdiction NoticeContact Rights
dewi900 Our Terms, Your Account Rights
ACCOUNT SECURITY PRACTICES

How We Protect and Manage Your Data

We apply standard security practices across every account — session encryption, login verification, and wallet confirmation steps to keep your access protected. Your OTP-based login means no one can access your account from an unfamiliar device without a code sent directly to your registered number. Data we hold is limited to what your account needs to function: registration details, wallet identifiers for DANA, OVO, or GoPay, and session logs. We do not keep data longer than necessary, and we do not sell it.

Data Handling

We collect only what your account requires. Registration data, wallet identifiers, and session logs are kept for operational and compliance purposes only.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

OTP login verification means every new device session requires a code sent to your registered contact — an extra layer that protects your account automatically.

Data Requests

You can request a copy of the data we hold, ask for corrections, or request deletion where permitted. Use the Help section in your account or contact us by email.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request your account data, or need to flag a policy concern, we have three direct paths to reach our team. Each channel is monitored and routed to the right person — you won't be passed around. For wallet disputes involving DANA, OVO, or GoPay, include your transaction reference so we can pull the record quickly.

Team online

Live Chat

Open the chat icon from any page inside your account. Available during active platform hours for account and policy queries.

Email Support

Send policy or data requests by email. Include your registered account name and the wallet type you use so we can locate your record.

Account Dashboard

Submit a formal request through the Help section in your account settings — the fastest path for data access and correction requests.

Legal and Account Policy Questions Answered

Here are the questions we hear most often about account terms, data rights, and how our policies apply in Indonesia.

Access depends on local law and is available only where your region permits it. Opening an account means you confirm that access is lawful in your location.

We collect your registration details, the wallet identifier you use — DANA, OVO, or GoPay — and session data needed to run your account securely. Nothing beyond what your account requires.

Head to the Help section inside your account dashboard and submit a data access request. Alternatively, send us an email with your registered account name and we'll locate your record.

Yes, where local law permits. Submit a deletion request through the Help section or by email. Note that some records may be retained as required by applicable regulations.

Contact us via live chat or email with your DANA, OVO, or GoPay transaction reference. Our team reviews account-level records first and escalates unresolved cases through our internal dispute process.

We notify you of material changes through your registered account contact. Continuing to use your account after a notification means you have acknowledged the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.