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How dewi900 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use dewi900, how we use it, and what rights you hold over your own information. Access and eligibility depend on local law and are available where local law permits.

Data you controlClear retention periodsDANA, OVO, GoPay wallet privacyDirect contact for data requestsNo third-party data selling
dewi900 How dewi900 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply technical and procedural controls to keep your data secure from the moment you open your account. Below are the four areas where we focus our data protection effort — covering storage, cookies, wallet security, and your right to request changes.

Account Security

Your account password is stored in hashed form — we cannot read it. Login sessions are protected with standard SSL encryption, and unusual access patterns trigger a verification step before entry is allowed.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and mobile layout. Analytics cookies track page performance only in aggregate — no individual browsing profile is built from them.

Wallet Data Retention

Transaction records linked to your DANA, OVO, and GoPay deposits are retained for the period required under applicable financial reporting rules in eligible regions. After that window, records are deleted or anonymised.

Data Change Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account and associated records. We process requests through live chat or email, with a confirmation sent to your registered address.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct, or remove data we hold about your account, reach out through any of the channels below. Our team handles privacy requests alongside general account questions — send your account email and the specific data action you need, and we will respond with next steps.

Live Chat Open the chat widget from any page on dewi900 and send your data request directly. Include your registered email so we can locate your account quickly.
Email Support Send your privacy request to our support address. State your account email, the data in question, and whether you want access, correction, or deletion.
Account Help Page Log in, head to Account Settings, and use the Help section to submit a formal data request. This creates a tracked ticket you can follow up on.

Common Questions About Your Privacy on dewi900

These are the questions we hear most often about how your data is managed. If your question is not covered here, contact our support team directly.

We collect your name, email address, and contact details at registration. Once you transact, we also log the wallet type used — DANA, OVO, or GoPay — along with reference numbers and timestamps for each transaction.

We share data only with the payment processors needed to complete your transaction and with service partners bound by data-use agreements. We do not sell your personal data to any third party for marketing purposes.

We retain account data for as long as your account is active and for a period afterward as required by applicable rules in eligible regions. Wallet transaction records follow the same retention schedule, then are deleted or anonymised.

Yes. Contact us via live chat or email with your registered account address and state that you want a data access request. We will confirm receipt and provide your data summary through a secure channel.

Send a deletion request through live chat, email, or the Account Help page. Include your registered email. We will verify your identity, process the deletion, and send a confirmation once your records have been removed or anonymised.

No. Our cookies are limited to keeping your session active and remembering your layout preferences. Analytics cookies measure page performance in aggregate only and are not used to build a cross-site profile of your browsing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.