Reference

Terms Conditions That Cover Your Account

These terms set out how your dewi900 account works — what you agree to when you access the platform, how your wallet transactions through DANA, OVO, or GoPay are handled, and what applies in supported regions where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsRegion-dependent access rulesSubject to local lawUpdated when policies change

Explore the Lobby Read FAQ

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles queries related to account rules, wallet transactions, and access conditions. Reach us through the channels below — we respond to terms-related questions the same way we handle account and payment queries, because they often go hand in hand.

Live Chat Open the live chat window from your account dashboard. It covers terms clarification, wallet transaction questions, and account access concerns in one place.

Email Support Send a detailed message if your question needs a written record — useful for formal terms disputes or requests to review specific account decisions.

Help Centre The Help Centre has documented answers to common terms questions, covering DANA, OVO, GoPay payment rules and account eligibility conditions.

What These Terms Actually Cover

dewi900 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a dewi900 account, you accept these terms in full. They apply to every session you start, every transaction you make through DANA, OVO, or GoPay, and every feature you access in the lobby — slots, live casino tables, or sportsbook markets. Access

1
to the platform depends on whether it is permitted under local law in your region; if local rules restrict or prohibit access, these terms do not override that. We may update these terms when we change how accounts work, how payments are processed, or how features
2
are made available. When that happens, we post the revised version here and it takes effect from the date shown. Continued use of your account after an update means you accept the new version. If any part of the terms conflicts with local regulations in Indonesia,
3
the local rule takes precedence. Your account is personal to you — you cannot transfer it or let someone else use it. Activity on your account, including wallet deposits and withdrawals, is your responsibility once you are logged in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

What We Do to Keep Your Account Covered

These terms are not just legal text — they reflect how we actually operate your account day to day. From wallet verification to session data, here is how we apply the rules you have agreed to, and what you can expect from us in return.

Account Data & Retention

We hold your account data for as long as your account is active and for a period after closure as required. You can request a summary of what we hold by contacting support.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. If a discrepancy appears, you can raise it with support and we will check the transaction record.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, contact us immediately so we can suspend activity.

Requesting Terms Changes

You cannot change the terms unilaterally, but you can ask us to clarify any clause. For formal requests or disputes, email support so there is a written record of the exchange.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to accounts and wallet activity. If yours is not covered, live chat is the quickest route to an answer.

Access and eligibility depend on local law in your region. If the platform is available where you are, these terms apply in full. If local law restricts access, that takes precedence over these terms.

We post the revised terms here with an effective date. If you keep using your account after that date, you have accepted the update. We do not require a separate sign-off for routine policy changes.

Yes. Contact support with your transaction reference and wallet details. We check the logged record on our end and respond with findings. Keep your wallet confirmation as a reference when you raise the dispute.

No. Your account is personal to you. Allowing someone else to use it or transferring it violates these terms and may result in the account being suspended while we investigate.

We retain data for a period after closure as required by applicable rules. Contact support to ask what data we hold and to request a summary — that is your right under these terms.

Email our support team with the clause you need explained. Email gives you a written record of the response, which is useful if the question relates to account decisions or wallet transaction rules.

Reference